Privacy Policy

Life Health & Wellness is a chiropractic and wellness practice located at 403 Parker Ivey Dr, Greenville, SC 29607. The practice is owned by Dr. Yvette Edwards. The legal entity that owns and operates the practice and website is:

[PLACEHOLDER: Legal entity name that owns and operates the website]

This Privacy Policy explains how Life Health & Wellness collects, uses, shares, and protects information submitted through its website at https://www.greenvillehealthwellness.com/.

This policy applies to website visitors and prospective patients who use the website, including the website contact form. It does not cover information collected during clinical care, treatment, patient registration, or other services provided at the practice.

This policy is separate from the practice's HIPAA Notice of Privacy Practices. It is not the practice's HIPAA Notice of Privacy Practices and is not a substitute for that notice. Protected health information collected during clinical care is handled under the practice's applicable privacy policies and procedures.

Please do not include the following information in the contact form:

• Symptoms
• Medical history
• Diagnoses
• Medications
• Insurance information
• Payment information
• Social Security numbers
• Other sensitive health or financial information

Health information should be provided separately through the practice's secure new patient intake process or another method provided by the practice.

This warning should also appear directly on the contact form page so visitors can see it before submitting information.

We may use information collected through the website to:

• Respond to questions and requests
• Contact you about an appointment request
• Schedule or confirm an appointment
• Send messages you specifically asked us to send
• Respond to a text message opt-in or opt-out request
• Keep business and communication records
• Maintain, operate, and improve the website
• Monitor website performance and security
• Meet legal, regulatory, accounting, and administrative obligations

We use information only for purposes that are reasonably related to the reason it was submitted or collected, unless another use is permitted or required by law.

Life Health & Wellness does not:

• Sell personal information
• Use contact form message content for advertising
• Use contact form message content to build marketing audiences
• Send contact form message content to email marketing or advertising platforms
• Add someone to an email marketing list based only on an inquiry or SMS consent

Contact form message content may contain health information if a visitor ignores the warning above. We will not intentionally use that content for advertising or to build marketing audiences.

Marketing vendors must never receive clinical information or health information submitted through the contact form.

We may share website information with service providers that help us operate the website and communicate with visitors. These providers may include:

• Website hosting provider: [PLACEHOLDER: Website hosting provider]
• Contact form provider: [PLACEHOLDER: Contact form provider]
• Analytics provider: [PLACEHOLDER: Analytics provider]
• Online booking provider: [PLACEHOLDER: Online booking provider]
• Email marketing provider: [PLACEHOLDER: Email marketing provider]
• Text messaging provider: [PLACEHOLDER: Text messaging provider]

The practice should confirm that each listed provider is actually in use and should remove any provider that does not apply.

We may also share information with:

• Professional advisors, such as attorneys, accountants, insurers, and technology advisors
• Government agencies, courts, law enforcement, or other parties when disclosure is required or permitted by law
• A successor or purchaser if the practice or its assets are transferred, subject to applicable legal requirements

We do not share contact form message content with marketing vendors for advertising or audience-building purposes.

If a vendor handles protected health information on the practice's behalf, the practice will use a signed Business Associate Agreement when HIPAA requires one. Marketing vendors must never receive clinical information for their own marketing or advertising purposes.

Cookies are small files or similar technologies that a website may store on a device. Cookies can help a website remember settings, support basic functions, and understand how visitors use the website.

The website may use cookies for:

• Basic website functionality
• Security and performance
• Website analytics
• Understanding which pages are visited and how the website is used

Analytics providers may set their own cookies or similar technologies. The practice will configure analytics tools so that clinical information, health information, and contact form message content are not captured for analytics or advertising purposes.

Visitors can control cookies through their browser settings. Most browsers allow visitors to block, delete, or limit cookies. Disabling cookies may affect some website features.

The analytics provider currently used by the practice is:

[PLACEHOLDER: Analytics provider and applicable privacy policy link]

Life Health & Wellness sends text messages only to people who provide consent through an approved opt-in process.

By checking the SMS consent box on the contact form or otherwise opting in, you agree that Life Health & Wellness may send text messages to the mobile number you provide. Messages may relate to your inquiry, appointment requests, appointment communications, or other purposes described at the time of consent.

• Consent is not a condition of receiving care or services.
• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to opt out of future messages.
• Reply HELP for help.
• Opting out of text messages does not affect your ability to receive care or services.
• Mobile carriers are not liable for delayed or undelivered messages.
• Mobile opt-in data and consent are never sold or shared with third parties for their own marketing purposes.

The SMS consent box appears on the contact page:
https://www.greenvillehealthwellness.com/contact-us/

The practice's SMS provider is:

[PLACEHOLDER: Text messaging provider and applicable privacy policy link]

The practice should confirm that its actual text messaging program, message content, consent records, opt-out process, and service provider match these statements before publishing this policy or submitting an SMS campaign for registration.

The website may use third-party services to provide website, scheduling, communication, analytics, or other functions. The practice must complete and verify the following list before publishing this policy:

• Website hosting provider: [PLACEHOLDER: Confirm provider name and privacy policy link]
• Contact form provider: [PLACEHOLDER: Confirm provider name and privacy policy link]
• Analytics provider: [PLACEHOLDER: Confirm provider name and privacy policy link]
• Online booking provider: [PLACEHOLDER: Confirm provider name and privacy policy link]
• Email marketing provider: [PLACEHOLDER: Confirm provider name and privacy policy link]
• Text messaging provider: [PLACEHOLDER: Confirm provider name and privacy policy link]
• Other website or communication service: [PLACEHOLDER: Identify any other provider]

Third-party providers may collect or process information under their own privacy policies. The practice should review each provider's settings and contracts to confirm that clinical information and contact form message content are not sent to marketing or analytics systems.

Life Health & Wellness keeps website information only as long as reasonably needed for the purposes described in this policy and for any period required by law.

Website inquiry information will be retained for:

[PLACEHOLDER: Retention period for website inquiries, for example 24 months, to be confirmed by Dr. Edwards]

The practice may retain information longer when necessary to resolve a dispute, protect the practice's rights, comply with a legal obligation, document consent, respond to a legal request, or maintain required business records.

Medical records and information collected during clinical care follow their own retention schedule under applicable law, including South Carolina requirements. Medical records are not governed by the website inquiry retention period described above.

You may request access to, correction of, or deletion of information that you submitted through the website, subject to applicable law and the limits described below.

To make a request, contact us at:

• Email: [PLACEHOLDER: Privacy contact email]
• Phone: (864) 288-2136
• Mail: Life Health & Wellness, 403 Parker Ivey Dr, Greenville, SC 29607

To help protect privacy, we may ask you to provide information needed to verify your identity and locate the relevant submission. This may include your name, email address, phone number, approximate date of submission, or a description of the request.

We may deny or limit a request when allowed or required by law. Information may not be deleted if it is part of a medical record, is needed for legal or business purposes, is necessary to document consent or an opt-out request, or must be retained under applicable law.

Requests concerning protected health information collected during clinical care should be handled under the practice's HIPAA Notice of Privacy Practices and applicable patient rights procedures.

The website and contact form are not intended for children under 13. We do not knowingly request or collect personal information from children under 13 through the website.

If a parent or guardian believes that a child under 13 submitted information through the website, the parent or guardian may contact us using the information in the "How to Contact Us" section.

We use reasonable administrative, technical, and physical measures intended to protect information collected through the website. No website, online form, email system, or internet transmission can be guaranteed to be completely secure.

For this reason, do not submit symptoms, medical history, diagnoses, medications, insurance information, payment information, or other sensitive information through the contact form.

We may update this Privacy Policy from time to time. When we make an update, we will post the revised policy on this page and change the "Last Updated" date.

The updated policy will apply from its stated effective date. Visitors should review this page periodically for changes.

For questions about this Privacy Policy or information submitted through the website, contact:

Life Health & Wellness
403 Parker Ivey Dr
Greenville, SC 29607
Phone: (864) 288-2136
Email: [PLACEHOLDER: Privacy contact email]

Legal entity: [PLACEHOLDER: Legal entity name that owns and operates the website]